Kelowna emergency service
Leaks and burst pipes
Call about active water, a failed pipe or a leak that needs prompt assessment.
Urgent call types
Call when the problem cannot wait
The first call confirms the symptom, location, service fit and safest next step.
Drain and sewer backups
Stop using affected fixtures and call about water or waste backing up.
No hot water
Call about loss of hot water, leaking equipment or another urgent water-heating problem.
No heat
Call about a furnace or heating problem and provide any model or error information you can safely see.
No cooling
Call about an air-conditioning or cooling problem and describe what the system is doing.
Other urgent problems
Describe the issue when you call so current service fit can be confirmed before dispatch.
Safety first
Suspected gas or carbon-monoxide emergency?
If you smell gas or a carbon-monoxide alarm sounds, leave the area and contact the appropriate emergency or gas authority from a safe place. Do not wait for a service appointment.
Call process
What happens when you call
- 1
Tell us the location, symptom and when the problem started.
- 2
We confirm current service fit, availability, ETA and the applicable diagnostic charge.
- 3
After diagnosis, you receive a repair-scope price before repair work begins.
Pricing process
Know the diagnostic charge before dispatch
Before dispatch, we explain the applicable diagnostic charge and what it includes. After diagnosis, you receive a price for the repair scope before repair work begins.
- The applicable diagnostic charge is explained before dispatch.
- The repair scope is diagnosed before a repair price is provided.
- Repair work begins only after you receive the repair-scope price.
Focused service pages
Choose the closest problem type
Drain cleaning
Backups, blocked drains and drain concerns.
Water heaters
No hot water and urgent water-heating problems.
Emergency service FAQ
Questions before you call
Are emergency calls answered after hours?
Emergency plumbing, heating and cooling calls are answered 24/7—call for dispatch and your current ETA.
How is the work priced?
Before dispatch, we explain the applicable diagnostic charge and what it includes. After diagnosis, you receive a price for the repair scope before repair work begins.
What does same-day service mean?
When we accept a same-day call, a technician attends the property that day. We provide the current ETA, but repair completion depends on diagnosis, parts and site conditions.
Which areas are covered?
Call about service in Kelowna or West Kelowna. Current availability and ETA are confirmed for the specific location.
Next step
Tell us what is happening and where you are.
Call to confirm same-day dispatch availability, service fit and your current ETA.